Frequently Asked Questions
Product Information
Answers to commonly asked questions about Fleshlight:
What is a Fleshlight?
1) Unlike many male masturbators, the Fleshlight’s patented design includes a hard outer Case that contains the Fleshlight Sleeve. Not only does this Case contribute to the Fleshlight’s distinctive look and brand image, it also makes using the product easier and keeps the ‘mess’ to a minimum. An added bonus to our Case design is that it offers the user the ability to control the level of suction during use (by tightening or loosening the end cap) further heightening the experience.
2) Our patented Reel Feel Super Skin material is unlike anything available on today’s market. Phthalate free and non-toxic, your customers are bound to be impressed by the realistic feel of our material.
3) All Fleshlight products are produced in the United States and our highly trained staff closely monitors quality control in order to ensure that every Fleshlight that leaves our facility meets our highest standards for quality.
What is a Fleshlight Made of?
The Fleshlight is composed of two corresponding parts, the Fleshlight Case and Fleshlight Sleeve. The Case is discreetly designed to resemble a common flashlight and is available to you in a variety of colors, including black, gold, pearl and clear. Each end of the Fleshlight Case features a removable ‘cap.’ The larger cap is removed during use and exposes the Fleshlight Sleeve (more on that in a moment). The smaller cap on the opposite side controls the level of suction the user experiences during use and can be removed to assist with easy cleaning.
The Fleshlight Sleeve is made from Reel Feel Super Skin, a patented material that is unmatched in replicating the feel of real skin. The sleeves are available in a variety of options, are non-toxic, phthalate-free, easy to clean, and will last for years with proper care. The sleeve is easily removed from the Fleshlight Case for cleaning and customers can use the same Fleshlight Case with multiple sleeves. Remove the Sleeve from the Case prior to use and heat the sleeve in warm water for a few minutes. The material will retain the heat remarkably well and friction will do the rest. Replace the Sleeve inside the Fleshlight Case, generously lubricate the product and rinse the Sleeve and Case with warm water after use.
How big is the Fleshlight?
The Fleshlight is approximately 10 inches in length and 4 inches in diameter.
Does it vibrate or require batteries? Will it function like a regular flashlight?
No. The Fleshlight does not require batteries or electricity to function.
Are Fleshlight sleeves made with latex or plastic or silicone?
No. The Fleshlight material is a company secret covered by a series of US patents. No other sex products are built with the same feel and durability as the Fleshlight. Words can not explain this one of a kind product!
How do you use the Fleshlight?
Warm your Fleshlight sleeve by using our Sleeve Warmer or running warm water, from the sink, through the sleeve. DO NOT boil or microwave your sleeve! Shake off the water and replace the sleeve in the Fleshlight case, adjust the tightness of the cap at the bottom to vary the suction of the sleeve, and finish by applying a liberal amount of lubricant to the Fleshlight and yourself. If the Fleshlight still feels too cold to you, then next time try warming the lube in the sink/tub at the same time as the sleeve. The Fleshlight is now ready for use.
What is the best way to clean the Fleshlight?
Simply rinse your Fleshlight sleeve with warm water from your sink and allow time for both to dry before storing. DO NOT use soap to clean your sleeve. For tough cleaning, we suggest using isopropyl alcohol. To maintain that soft feel, sprinkle a liberal amount of cornstarch on the sleeve and shake off the excess powder. We DO NOT recommend the use of talcum or baby powder.
NOTE: Powdering of an Ice Fleshlight with cornstarch will cause it to gradually cloud over.
What is the best way to dry the Fleshlight?
Shake out as much water as possible and place in a well ventilated area. For quick drying, slide a thin cloth/towel (lint-free preferably) through it from one end to the other. When you return it to the case, make sure to leave the end caps loose so that air can continue to circulate.
Can a person use a condom with the Fleshlight?
While there is no need to use a condom with the Fleshlight (as long as you DO NOT share your Fleshlight!), doing so will not harm the Fleshlight or yourself.
My customers complain that the Fleshlight sleeve is sticky after it is cleaned and dried. What should I tell them?
The sleeve is NOT defective. It may be stored in its tacky state. When it comes time for using the Fleshlight, just rinse it in warm water, let it dry, and then apply lubricant. It is possible to simply powder the sleeve with a bit of Renewing Powder or cornstarch.
What type of lubricants can be used with the Fleshlight?
We recommend the use of water-based lubricants only. Oil-based lubricants should NOT be used, since they will slowly destroy the Fleshlight material over time.
Placing An Order
Email/Phone order
Use the phone number or email address listed on the Contact Us page to submit an order using either of these methods.
Feel free to reach us by any method listed on the Contact Us page.
Fax Order
If you’d rather issue your order via fax, please fax in a completed order to the fax number listed on the Contact Us page. If you’d like to issue payment via credit card, please download the credit card authorization form here and include it with your order. We will process your payment upon receipt. Shipping times will vary depending upon the type of payment method you submit.
Payment Information
How will the order show on my statements?
Purchases made by credit card or online check will read on your statement as “ILF,LLC”
What do I do if my payment was declined?
Contact us via phone or email.
Why was my payment declined?
Credit card payments may be declined for any number of reasons. The best way to determine the cause of the failure is to contact the bank that issued your credit card. Otherwise, feel free to Contact Us via phone or email to review your order and attempt to process the transaction again.
Do you offer COD as a payment option?
Yes, COD orders will be processed with an additional $10 COD charge.
Do you offer credit terms?
If you’d like to apply for a line of credit, please contact us and we’ll fax or email the form to your attention. Please note that we will review your credit and contact your references. All applications are subject to review and it may take up to two weeks to receive a response.
All Accepted Payment Methods:
- Online Credit Card Payment
- Check/Money Order
- Wire Transfer
- Fax Order
- Email/Phone Order
Online credit card payment
We accept Visa, Mastercard and American Express credit cards. Check and debit cards that carry the Visa or Mastercard logo are also accepted. To make a payment online using your credit card, while in the shopping cart select “Credit Card.” Complete the form in its entirety! Credit cards are generally processed instantaneously. If we encounter difficulty processing your payment, you will be contacted via email.
Check/Money Order
To make a payment using a check or money order, while in the shopping cart select “Offline Payment” as your payment option. Be sure to print out your order and record the total amount due and the order number. Make payments payable to ILF, LLC. Be sure to record your name (the one you used when you placed your order) and your order number on the check/money order. For your protection, we suggest that all payments are sent via a traceable carrier. Orders will not ship until payment is received and processed.
Money orders must be in US dollars. For your protection, we do not accept cash payments. Use the mailing address listed on Contact Us.
Wire/Bank Transfer
Payment must be in US dollars. Please be sure to include additional amounts large enough to cover any fees charged by your bank for making the transfer and/or converting your payment to US dollars to avoid shipping delays. Please contact us to obtain bank details for the transfer.
To make a payment using a wire transfer, while in the shopping cart select “Offline Payment” as your payment option. Be sure to print out your order and record the total amount due and the order number. Orders will not ship until payment is received and processed.
Shipping Information
How will you ship my order?
We use UPS as our preferred service to ship Parcel orders and various carriers for Freight shipments. The shopping cart will show you the available carrier options based on your location.
Can I use my own shipper?
Yes, you may elect to use your own shipper. When you place your order, select “Third Party Courier” as your shipping method and list your account details/ship instructions in the comments. You will not be charged for shipping when you submit your order.
How long will it take you to ship my order?
Typically, paid orders will ship in two business days (holidays excluded). Please note that we will not begin to prepare your order until payment is received. We reserve the right to take 3-7 business days to ship an order due to order volume and stock availability.